Contact the CBC Ombudsman: online: www.ombudsman.cbc.radio-canada.ca. " We will promote sustained development in the telecommunication industry by shaping the regulatory process, protecting public interest and being responsive to challenges in an increasingly competitive market ". Lodging Complaints with TRCSL In terms of Section 09 of the Sri Lanka Telecommunications Act, No. Or else if a customer wants to complaint in person, they can call the general inquiries by dialling +94-11-2689345 or contact via E-mail: dgtsl@trc.gov.lk. If a complaint falls within the criteria set out in Section 09 of the Act, TRCSL will then request the relevant service provider to look in to the complaint and take necessary action to settle the dispute. However, Senanayake said the ring-in tone was removed purely because it was originally planned to be assigned only for two days and not due to the complaints raised against the ring-in tone. This email address is being protected from spambots. 4. 9. In case of mobile phone/data modem importation, TRCSL will issue a Reference Number, which should be pasted on the box of the mobile phone/data modem, in a form of a sticker for customer’s reference. Both were sentenced to 3year rigorous imprisonment for misappropriation of Rs.600m in violation of […] 1. The Telecommunications Regulatory Commission of Sri Lanka (TRCSL… In 2013, the CRTC found that there was limited competition for certain residential and business Internet services offered by Northwestel in the north. Police complaint ekak dala thiyanna.. u mokakata hari use karala thiboth kelawenawa Complaint eke copy ekak laga thiyaganna.. TRCSL ekata Fax/email karanna police complaint ekath ekka The TRCSL is expecting public feedback on the 7-point public consultation paper by 12 February 2021. TRCSL. The TRCSL has considerable powers, including over the internet and social media, the licensing of radio stations and television channels, and investigating complaints against these … document.write(''); This email address is being protected from spambots. Readers might remember Sri Lanka Telecom’s endorsement of the Sri Lanka Telecommunication Regulatory Commission’s internet speed testing service some time back. .. To discuss any complaints you have with your TD Wealth accounts, it’s best to contact your advisor. There are no current threats from Chinese apps, Oshadha Senanayake, Director General of the Telecommunications Regulatory Commission of Sri Lanka (TRCSL), told the Morning today (24). var addy41907 = 'cc' + '@'; The Telecommunication Regulatory Commission of Sri Lanka (TRCSL) today requested its consumers to visit the office with a pre-reserved time. 1915. Or else if a customer wants to complaint in person, they can call the general inquiries by dialling +94-11-2689345 or contact via E-mail: dgtsl@trc.gov.lk. All Rights Reserved. Deputy Director Compliance Menaka Pathirana said the TRC would not directly investigate any cases of lost or stolen mobile phones and would not record any complaints either. //-->. .. 8. Design by UCSC. The all New #Xiaomi Redmi Note 9 Pro & Redmi Note 9s With Genext Company Warranty + TRCSL APPROVED #Maharagama #Nugegoda #SmartPhoneLK Call Now : 0777 57 32 93 | 075 233 233 3 #Xiaomi #Redmi #Note9 #Redmi9 #New #Hot #SmartPhone #SmartPhone_lk #SmartPhoneLK #SmartMobileLK #GadjetLK #SmartMobileNugegoda Accordingly, a RCMP complaint investigator may contact you to provide a statement. document.write('<\/a>'); The Telecommunications Regulatory Commission of Sri Lanka (TRCSL) yesterday requested the public not to contact it directly when a phone was lost or stolen. As of now, all operators in Sri Lanka have […] document.write('span>'); Department of Examinations. The objective of the meeting was to ensure uninterrupted access to digital services and to ensure 100 per cent 4G broadband coverage throughout the country TRCSL is empowered to inquire and investigate into complaints made under Section 09 of the Sri Lanka Telecommunications Act (‘the Act’). The inaugural meeting of the Telecommunication Regulatory Commission of Sri Lanka (TRCSL) with the telecommunication service providers was held recently at the Telecommunications Regulatory Commission of Sri Lanka (TRCSL). You can file a complaint or compliment by calling Customer Service at 416-393-3030, daily from 7 a.m. to 10 p.m. You can also file a complaint or compliment online by visiting Complaints or Compliments and Suggestions . (+94) 11 2689345 (Short Code 1900) Telecommunications Regulatory Commission of … 5. For further details please contact: Mr. L. Ganeshamoorthy. It is compulsory to check the TRCSL approval when buying any kind of device which connects to cellular networks via SIM from tomorrow (October 1), TRCSL Director General Oshada Senanayake said. Sri Lanka Police today (11) launched a website (www.ineed.police.lk) to complain about stolen or lost mobile phones. This normally involves following up with appropriate staff, reviewing policies, guidelines and laws that apply. The Telecommunication Regulatory Commission of Sri Lanka (TRCSL) has introduced three email addresses to make the essential service requests. Copyright © 2014 Telecommunications Regulatory Commission of Sri Lanka. We speculated on a single unified testing / benchmarking system hosted by all Internet Service Providers in Sri Lanka. The emails will be monitored and responded to on priority, by a team of TRCSL working from home as per the Government directive. 1911. Hot Line for reporting Power supply breakdowns (LECO Areas) LECO (Lanka Electricity Company) 8. The Telecommunications Regulatory Commission of Sri Lanka (TRCSL), yesterday requested people not to call back or send an SMS if they receive unknown international calls. The Telecommunications Regulatory Commission of Sri Lanka (TRCSL) was established under the Sri Lanka Telecommunication (Amendment) Act No. Speaking about the website, Police Spokesperson Ruwan Gunasekara stated that the new website was launched under the instructions of IGP Pujith Jayasundara. Step 3: Contact the CIBC Ombudsman or the Ombudsman for Banking Services and Investments (OBSI) If, after taking the first two steps, you are still dissatisfied with our decision, you may escalate your complaint to the CIBC Ombudsman.This office is employed by CIBC and isn’t an independent dispute resolution service. The Telecommunications Regulatory Commission of Sri Lanka (TRCSL) yesterday requested the public not to contact it directly when a phone was lost or stolen. Telecommunications Regulatory Commission of Sri Lanka, No. We will investigate your complaint. document.write(' The CRTC decided that it would regulate, on an exceptional basis, Northwestel’s rates for these services. Your complaint will be acknowledged by CRTC staff and forwarded to the service provider for its reply to your complaint. .. Television service providers must participate in the CCTS by condition of license, unless they’re a small independent provider (less than 20,000 subscribers). “Sri Lanka has not yet received any complaints regarding any Chinese apps, including TikTok which a large majority uses,” Senanayake further stated. About Latest Posts \n If your matter requires a more immediate response, please contact us by telephone at 416 393 3030 daily 7am-10pm (Please note the Customer Service office is closed on statutory holidays). 8. cc@trc.gov.lk (For making complaints), vendorservices@trc.gov.lk (For service requirements of Licensed, Registered Dealers), individualservices@trc.gov.lk (Requests … The Telecommunication Regulatory Commission of Sri Lanka (TRCSL) yesterday issued a reminder requesting the public to check with TRCSL for its approval when buying new mobile phones. Hot Line to provide information & obtain complaints regarding examinations conducted by Dept. All Rights Reserved. cc@trc.gov.lk. If you have specific questions or concerns about your Northwestel internet service we encourage you to contact Northwestel. Public Consultation Paper On Implementation Of Number Portability. If the proposed remedy or relief or plan of action taken by the operator is not in conformity with the regulations it will not be communicated to the complainant and the TRCSL will then discuss matters with the relevant service provider on your behalf. You need JavaScript enabled to view it. Categories of Complaint . Deputy Director Compliance Menaka Pathirana said the TRC would not directly investigate any cases of lost or stolen mobile phones and would not record any complaints either. Contact Us . Benefits. Telecommunications Regulatory Commission of Sri Lanka, Public Notice on Issuence / Renewal /Modification of Licences, Technical Standards Guide for Provision of Communication Services in High Rise Buildings, Telecommunication Levy Act, No 21 of 2011, Telecommunications Levy (Amendment) Act, No 8 of 2013, Telecommunications Levy (Amendment) Act, No 11 of 2014, Radio Frequency Licence Regulations No 2 of 1996, Telecommunications (Technical Examinations) Regulations No 6 of 1999, International Telecommunications Operator Levy (Imposition) Regulations No 1 of 2010, International Telecommunications Operator Levy (Amendment) Regulations dated 19/11/2010, International Telecommunications Operator Levy (Amendment) Regulations dated 29/12/2011, Global Mobile Personal Communication by Satellite (GMPCS) System Rules, No 1 of 1999, Radio Frequency (Broadcasting) Licence Fee Rules, No 2 of 1999, Amateur Radio Licence Fee Rules, No 2 of 2006, 24GHz/5GHz Low Power (indoor) Transmitter Licence Fees Rules No 1 of 2006, Radio Frequency (Land Mobile) Licence Fee Rules, No RF/1 of 2007, Quality of Service Standard Rules, No 2 of 2001, Vendors Licence – (Telecommunications Apparatus) Rules, No 1 of 2001, Interconnection Rules (Amendment) dated 31/05/2010, International Traffic By Pass Control Rules of 2003, Policy & International Relations Division, Government of Sri Lanka Official Web Portal. The CBC Ombudsman will review complaints about the news programming of CBC radio and TV, as well as CBC’s internet and social media news content. Hotline to receive complaints from the public. If you contact the CCTS with a complaint about a service, and your provider is not already a participating member, they must join the CCTS in order to solve your complaint. document.write(''); 1910. Periodical inspection will be carried out by the Officers of TRCSL for the verification of Item 7 …