lcbo email address

The LCBO reserves the right to maintain personal information records for both active and inactive (i.e. First party cookies are created by the LCBO directly, and third party cookies are created by LCBO service providers. The LCBO obtains consent for promotional email communications. ... STORE HOURS UPDATE: All LCBO stores will close at 8 PM or earlier from Tuesday to Sunday, in accordance with new provincial guidelines. Registered account holders have the ability to check the status of their order and review their order history. Creating an account has a number of benefits. Unfortunately, we cannot create a back order for a product that is out of stock. Choose Same-Day Pickup available at 100+ LCBO locations. To delete an address, click the “Remove” button below or beside the selected address. If you continue to experience problems, please contact your credit card issuer for assistance, or try another credit card. We recently expanded the service to more LCBO stores and are currently working hard to add other locations as quickly as possible. Freedom of Information and Privacy Office How will I know what products are available to purchase online? He created a form letter for people to email to their MPP and an open letter of his own. PLEASE NOTE THAT WE ONLY DELIVER IN ONTARIO / VOUS DEVEZ AVOIR AU MOINS 19 ANS POUR ACHETER DE L'ALCOOL. There is no extra charge for this service. Accuracy and retention of personal information. We use this information to administer the contest, competition or promotion including contacting, announcing and promoting prize winners. 3. 5. The linked websites have separate and independent privacy statements, notices and terms of use, which we recommend you read carefully. All LCBO stores remain closed on Mondays. Simply provide your AIR MILES® Collector Number during checkout. All Product returns must be made in person at an LCBO store and require the customer’s name, address and telephone number and the customer’s signature to acknowledge receipt of the refund. Account holders can view the status of an order when they sign in to their account. In most situations, personal information collected on or through interaction with LCBO Websites (including but not limited to lcbo.com, vintagesshoponline.com, hellolcbo.com, cws.givex.com, and foodanddrink.com), LCBO mobile applications or when you purchase or return products, is collected under the authority of the Liquor Control Act, R.S.O.1990, c.L.18, Sec. If you place an order on Monday, it should be available for pick up on Tuesday. The LCBO, and its service providers on behalf of the LCBO, use personal information about you and your use of LCBO Websites and mobile applications for various purposes, including the following: to process, verify, and deliver your orders; to better understand your product preferences; to track and analyze trends and patterns; to administer the AIR MILES® Rewards Program including the awarding of reward miles to customers for purchases; to conduct and administer surveys, contests, draws and raffles; to conduct information and education programs such as tutored tastings and wine appreciation series; to comply with legal and regulatory requirements; to create Aggregate Data that does not allow you to be personally identified or contacted; to send communications, including promotional campaigns informing you about products and/or services; to tailor our online content or in-store offerings to you based on your interactions with us and your preferences; Some examples of situations where we may collect and use your personal information are set out below. To see a full list of current participating stores, click here . Select LCBO locations will now be open from 10:00 a.m. until 9:00 p.m., Tuesday through Saturday, while others will continue their reduced schedule of 11:00 a.m. until 6:00 p.m. Similar to Deliver to Store orders, there is a minimum $50 order value required to use this service. On LCBO.com, click “Sign In/Register” at the top left of any page. When you contact the LCBO with a comment, question or complaint you may be asked for your name and contact information (such as address, email address and/or phone number), and details we need to help us answer your question or respond to your comment or complaint. Can I use more than one promo code at a time? Veuillez sélectionner une langue. Fill in the required fields (name, email address, confirmation that you are 19 years of age or older) then select an account password. Toronto, Ontario, M5E 1A4 Once a Same-Day Pickup store has been selected, you can browse the entire product assortment of that selected store. We are working to provide more support in those stores and appreciate your patience as we find solutions. Eligibility requirements will vary depending on the offer, so please be sure to read through the details of your promo code offer. If you see a product in a store, it might not be available online, and vice versa. How can I check to see if I already have an account? You can check the LCBO.com website or mobile app later to see if an item is back in stock or you can check availability at LCBO stores. 4. When you arrive at the store, follow the Same-Day Pickup signage and head to the designated order pickup area. What products are available for Same-Day Pickup? Contact HelloLCBO - our Customer Service Department at 1-800-668-5226 or416-365-5900 or by clicking on our “Contact Us” page on the Website. The LCBO will issue you a refund (i) by a credit to the credit card that you used to purchase such products, or (ii) by issuing a gift card, if you are unable to provide the LCBO the credit card used for the original purchase. We appreciate your patience. To edit addresses in your address book, click the “Edit Selected” button below the selected address you would like to revise. To pick up your Deliver to Store or Same-Day Pickup order, please bring the Ready for Pickup email along with government-issued photo ID to your selected LCBO store. Toronto, ON M5E 1A4. 4. Cookies are small data files that are sent to, and stored on, your browser to enable website functionality. Please note that this option may take 5-14 days to deliver due to higher volumes. The LCBO is committed to protecting the privacy of its customers and the confidentiality of their personal information. Currently you cannot send orders in a single transaction to different store locations. At the time you enter the contest, competition or promotion, we may obtain your consent (i) to send you future promotional communications, and/or (ii) to disclose your personal information to a third party sponsor of the contest, competition or promotion, as specified at the time of collection of your personal information. You can opt-out of receiving promotional email from us at any time by doing one of the following: If you originally signed up for email on one of our Websites please return to the email sign-up page on the Website, and click on the “unsubscribe” link, then enter your email address and click the “Submit” button. A shopping cart can have a maximum of 30 different products or 480 total items, and the maximum order value is $5,000. We may also aggregate your comments, questions or complaints with those of other customers in order to look for trends to help us improve our service. AIR MILES® reward miles are not applicable on bottle deposit fees. Click the button to “Try Same-Day Pickup.”. Choose Same-Day Pickup available at 100+ LCBO locations. Account Login. Veuillez sélectionner une langue. Some social media providers may allow you to control the information you make available to the LCBO and others. Click the “Personal Information” link to make changes to your personal information. You can review the status of your current and past orders, identify your favourite stores and products for easier online shopping, store multiple addresses to make online checkout more efficient, and manage how you receive LCBO emails about special offers and upcoming products. From time to time, we may obtain your consent to send you email and other communications about products, services, promotions, surveys, customer feedback, events or administrative functions. The information obtained through market research is used to create Aggregate Data that are in a non-personally identifiable form. The Liquor Control Board of Ontario (LCBO; French: Régie des alcools de l’Ontario) is a Crown corporation that retails and distributes alcoholic beverages throughout the Canadian province of Ontario. Please be sure to use the same email address as that which you used to sign-up, otherwise it may not be possible to comply with your request. Your receipt will be attached to the Ready for Pickup Notification email for Deliver to Store and Same-Day Pickup orders. If you submit this information online, your IP address and other device information is also automatically collected. Promo codes may not be accepted for the following reasons: Are there any restrictions on using promo codes? Telephone: 416 864-2462  E-commerce on lcbo.com is not currently available for Licensed Establishments (i.e., bars and restaurants licensed by the AGCO). These deposits will be refunded when you return the empty containers to The Beer Store or LCBO Agency Stores. All prices include bottle deposit fees where applicable. 2. As well, in some cases, information is stored outside of Canada and in exceptional circumstances may be available to government authorities under lawful orders and laws applicable in the relevant jurisdictions. If you would still like to make the purchase, you will need to place a new order using another credit card. If there is another item that you would like to purchase, you will need to create a new order. If a product is not available for purchase online or is out of stock online, an “Add to Cart” button will not appear beside the product. At this time, this service is for personal consumption only. No Problem! However, if you receive a defective product, a receipt is not required to return the defective product to the LCBO. Customers can order products on LCBO.com and the mobile app to a store of their choice. Once an order has been placed, all details are final and cannot be changed, including the shipping location. Can I add, remove or substitute an item in my order? They capture activity and interactions on websites and mobile applications. Sustainability. As a reminder, we are also operating on reduced hours and closed on Mondays. To view your list of “Favourite Stores”, sign in to your account using your email address and password. If you do not receive an email confirmation from us right away, please check your junk mail or spam filter. It is not used for marketing or advertising purposes. Customers returning product must also show valid, government-issued photo ID to verify their identity. What do I do if I encounter errors when browsing the website? Please check your credit card information”? On LCBO.com, click the “Create Account” button. However, you will not continue to receive mail from the LCBO once you request removal of your name. Your privacy and the retention of information on social media accounts are governed by the privacy policies of the parties that operate these social networks. We do not have any control over such platforms, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked platforms collect, use, disclose, secure and otherwise treat your personal information. Email Address There was an error, please provide a valid email address. × Forgot your password? Store Locator. For information on obtaining a BYID card, error messages such as "No resource found" or "The page you requested does not exist. Alternatively, you can enter the promo code in the “Promo Code” redemption field during the checkout process. Sign in to your account (using your email address and password) and click the link for your “Account.”. Online orders are final and cannot be cancelled. Edit the information you would like to change (such as information about you, your LCBO account or your preferences). The LCBO has a selection of Licensee Only Products available for the licensee customer to purchase. The LCBO operates video cameras in our stores and other facilities for the safety, security and protection of all LCBO staff, visitors and customers as well as for the prevention and detection of criminal activity. Is there a minimum or maximum quantity or value for an order? How am I notified that my Same-Day Pickup order is ready? unsubscribed) customers. Your Store: TRY SAME DAY PICKUP Change SIGN IN/REGISTER ... Our number one priority is our customers and our Retail employees are the first point of contact. You cannot remove or substitute an item once an order is placed. How do I place an order with multiple shipping addresses? When you request that your name be removed from our databases, it may not be possible to completely delete all your personal information due to technical and legal constraints. YOU MUST BE 19 YEARS OF AGE TO PURCHASE ALCOHOL. To change your personal information, please follow these steps: 1. ConvenienceOutlets@lcbo.com. Will I get AIR MILES® reward miles for my online order? LCBO uses social media accounts, such as Facebook, Twitter and Instagram (LCBO Social Media Accounts) to share information and promote our products and services. In your shopping cart, prior to checking out, there will be an up-to-date forecast of when your order may be ready for pickup at the store. What happens if a product is out of stock online?